Sainsbury’s Magazine article

Article in Sainsbury’s Magazine, for which Rob was interviewed, titled ‘How to Talk to Strangers’.

How to Prevent Arguments

5 Warning Lights That Tell You a Conversation’s Going Wrong   In the late 1960’s, a series of catastrophic plane crashes occurred without any apparent awareness of danger on the

Why Men and Women Miscommunicate at Work

A number of years ago I worked with an international company that had one woman among its entire senior management community. After a strategy meeting, the conversation at dinner deteriorated

The Secret to Being Present in a Conversation

The fact that we’re ‘not talking’ doesn’t mean we’re listening. When someone’s speaking, we can be preoccupied with our to-do list, mull on better ways to spend our time, or

How to Stop Wasting Your Day in Meetings

In a Dilbert cartoon, the office boss asks Carol, his secretary, to schedule a meeting. When she asks what the topic of the meeting is, he replies, ‘I plan to

How Well Do You Know What Motivates You?

Simple steps to fulfilling your potential Over the last 20 years, I’ve asked thousands of people what motivates them and the reply – more often than not – is surprisingly

Having Difficult Conversations at Work

If you know that you need to have a challenging conversation, it’s worth preparing thoroughly for it. The preparation time may be disproportionate to the length of the conversation itself,

How Trivial Conversations Become Bust-Ups

The 5 Stages of an Argument   Research shows that most arguments begin with low-grade niggles about things like leaving sock-fluff on the carpet, unwashed plates next to the sink,

Why People May Not Want Your Advice

A riddle asks: “What do we love to give but hate to take?” The answer is advice. And yet many of us are addicted to offering our solutions and pearls

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