How to Avoid Misunderstandings

In a study of 400 companies, employee assessment firm Cognisco estimated that misunderstandings between workers and managers cost firms $37 billion a year. On average, businesses with 100,000 employees lose a staggering $62 million a year through misunderstandings, at an average cost of $624 per employee. This figure excluded reputational costs such as reduced customer satisfaction and the impact on
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