What People Say

“The reaction to your speech and workshop at our global leadership conference in Rome has been fantastic. It was all the talk at dinner. A lot of people remarked on your emotion and inclusion of your family in the presentation.”
Patrick Waldron – CEO, Planet Payment

I have heard nothing other than great praise for your talk at our Ferrovial Global Health and Safety Conference, and the wish that it could have gone on much longer.”
Bob Hackett – HSQE Director, Ferrovial Agroman

“Thank you so much for speaking at our Directors Forum. It was informative, inspiring and practical.”
Mike Wilsher – Founder, The Executive Foundation

“As the CEO of 55,000 staff, I have valued your partnership at defining moments in our history that have helped us shape our view of the future. You know how to have meaningful conversations that move life instead of talking about life.”
Julian Roberts – Group CEO, Old Mutual Group

“In all the interactions you’ve had with me and my team over a period of many years, the outcomes have been consistently positive. As a result the way the team operates has improved and business performance has been enhanced.”
Gordon Gourlay – Managing Director, First Rate Exchange Services

“The Kent players are desperate to win the title’, said coach Graham Ford who, after last year’s dressing-room ructions, sought professional help to instill the importance of teamwork. It has paid dividends all summer.”
The Sunday Telegraph

“You help teams to identify what really matters and to give the focus required to deliver results. Your expertise has been invaluable.”
Kay Eldergill – Executive Head of HR, Met Office

“As an organisation [in the Top 10 in the Great Place to Work Index] we have been working with Rob to run a bespoke ‘Managing for Excellence’ programme for our managers which has provided those fortunate enough to attend with the confidence to work towards being the manager they aspire to be. Rob’s style, experience and insight have been instrumental in the development of our managers.”
Anna Parfitt – HR Director, Virgo Health

“Your contribution has been immensely valuable to me in every aspect of my leadership and business performance at Virgin Money.”
Trevor Field – Marketing Director, Virgin Money

“I’d like to thank you for your personal support for myself, my team and the Post Office. We touch so many communities and customers across the UK and your efforts have helped us to remain relevant and vibrant during challenging times.”
Gary Hockey-Morley – Marketing Director, The Post Office

“Rob’s relaxed, open character combined with his integrity, his capacity to listen and his engaging style makes working with him both effective and enjoyable. Running workshops and programmes to facilitate change is one thing, but inspiring individuals to achieve demonstrable results is another. Rob has helped our leaders understand the challenges they are facing and be more comfortable with ‘living in the gap’. They have responded by collectively driving improved action and performance across a number of key areas in preparation for the London 2012 Olympics. There are many influential people I have experienced in this field over my career and I would rate Rob Kendall as one of the best I have worked with.”
Kevin Furniss – Head of Health, Safety, Environment & Sustainability, London 2012 Olympics

“I have never met anyone as effective at getting to the root of any issue, encouraging people to talk and ensuring there are clearly understood outcomes. I could not recommend Rob more highly. He understands the dynamics of effective communication inside out and has vast experience and mastery in the field.”
Hugh Brasher – Race Director, London Marathon

“What I found from you was practical help and a very ‘no kidding’ approach to problems and issues. There was no fluffy nonsense, no creeping to the boss, no pulling of punches, but we found it easy to be brave because we knew it came from a great commitment to us. Your approach allowed us to become more self-reliant.”
Bob Head – Chief Executive Officer, Skandia

“Rob is the most effective transformational coach and team builder I know. He achieves inspiring results that measurably drive team and individual performance and energy.”
Andy Craggs – Human Interests Director, Saatchi & Saatchi

“Rob Kendall was introduced to Premier Farnell through a programme of work on culture change and breakthrough performance. In 1:1 coaching, working with small project teams and indeed working with a group of over 100 senior leaders, Rob has proven to add real value and have impact without bringing the attention on himself. We increasingly use the tools he has introduced throughout the business.”
Matt Toogood – COO, Premier Farnell

“I have been working with Rob as a coach. Specifically I was keen to get coaching support from Rob as Penna was about to go through a period of significant change – with the potential to grow three-fold. Rob’s experience in working with CEOs to take their business to a different level has been inspirational and hugely helpful. Rob has an ability to get you to focus on the key issues to make those giant steps – a focus on what needs to be done. This has been exceptionally helpful in thinking through difficult situations. Rob is an exceptional coach and I would recommend him to any CEO.”
Gary Browning – Chief Executive Officer, Penna

“The feedback from our 150 front-line site supervisors working on the Manchester Metrolink Project showed that the Supervisor Forum you led seemed to touch the spot.”
Bryan Diggins – Project Director, Manchester Metrolink

“Rob’s contribution has been invaluable in assisting our leaders to operate in a manner which enables ambitious business growth.  Rob has a distinctive style and has the ability to unravel even the most complex of scenarios with his understated but insightful techniques.  He is a real professional and knows how to draw the best out of people so that their potential as future leaders is unlocked.  I highly recommend Rob – he is inspirational and every business or individual would benefit from his expertise and guidance.”
Jennifer O’Brien – Group Head of Human Resources, Liquid Capital Group

“Rob has worked with the Laing O’Rourke business since 2009. He has helped design and present our behavioural and leadership programmes to over 1000 of our senior leaders in UK and Australia, and also our annual safety conference. He is a trusted friend of our business, and we have benefitted enormously from his guidance and help. It is always a pleasure to work with Rob.”
Paul Lynchehaun – Director of Health, Safety, Environment & Quality, Laing O’Rourke

“Rob Kendall is the best listener I’ve ever worked with. He coaches people and teams to fulfil their goals not by preaching or dictating but by allowing them to unlock their own doors to greater performance.”
David Fulton – Captain, Kent County Cricket Team

“In 2011 I had been looking to further develop and really inspire our leaders by providing them with a very different health and safety training experience. On numerous occasions and through various contacts within the construction industry Rob Kendall’s name had been recommended to me. It was very clear that Rob had an excellent understanding of our requirements and within a few weeks had developed a bespoke Safety Leadership Programme that was inspiring, powerful and most importantly very practical. Rob and I have now jointly delivered the Safety Leadership Programme to over 200 leaders in UK and Ireland and have received the best post course feedback I have ever had from any previous training. In fact for the first time in my experience we have employees requesting to participate.I could have picked out the feedback from any of the leaders who have completed the programme, but can summarise one of them who said this was probably the best and most educational course he had been on in over 20 years in the industry.”
Bob Hackett – Health, Safety, Quality & Environment Director, Ferrovial Agroman

“I have been reflecting on our time together and we achieved everything I could have hoped for. Thank you very much for your partnership.”
Mark Taylor – Global Head of HR, Burberry

“I have had the pleasure of working with Rob on several occasions across the financial services and media industries.  Rob is one of the finest management development coaches and facilitators.  He is incredibly knowledgeable, understanding and very professional.  The key difference Rob brings is his energy and drive to ensure you get the business results you need for your business.  He takes time to understand all elements of a situation and works with you and your team to drive actions that lead to outstanding results. Once he’s working with you, he doesn’t let you off the hook or settle for just ok results – he’ll always push you and your team to greatness.  I have been lucky enough to have been involved in some ground breaking businesses at which Rob has been instrumental in coaching individuals and teams to take on the impossible.  Rob truly makes a difference.”
Pete Marsden – Chief Technology Director, BBC Worldwide

“Constructing the largest project in Europe (Terminal 5) at the world’s busiest international airport (Heathrow), and delivering on time, on budget, to the highest quality standards and with the best safety record in the UK – seemed impossible to many in the industry.A new team was formed to lead the Buildings scope over arguably the most challenging period of the T5 project. Effective leadership wouldn’t deliver the results – exceptional leadership was needed. Working with the team at Walleczek & Partners, Rob Kendall was identified as one of the best in his field to support the creation of a high performing leadership team.Has the leadership programme delivered? Without question, it has been immensely important to our delivery against our promises and goals. A recent survey confirmed that the leadership of buildings is more focused, has created confidence, is more disciplined in resolving issues and is trusted by suppliers, stakeholders and BAA to deliver Building’s commitments.Rob’s personal style and methodology worked incredibly well and I would have no hesitation in asking for his contribution on my next assignment.”
John Milford – Head of Buildings T5, BAA, Heathrow Terminal 5

“Rob has outstanding expertise in the area of people development. He has worked successfully in designing and delivering a huge programme of work to maximise the potential of our people. His razor-like focus and incisive interventions resolve critical issues and problems. His ability to design and deliver a complex programme has made a huge difference to the capability of our Technology division.”
Darren McKenzie – Chief Technology Officer, Alliance & Leicester

“Thank you for all you have done. Brilliant. Just brilliant!”
Chris Morgan – Director of Health, Safety, Environment & Quality, Morrison