…helping you make the impossible, possible

I work with individuals, teams and across organisations or communities to help you deliver impossible results. Over the last 25 years this has included working with large corporations, entrepreneurs, sports professionals and charities, as well as large-scale projects such as the 2012 Olympics. I am a Non-Executive Director of EMMY and BAFTA-winning visual effects company Jellyfish Pictures, and a writer and speaker on issues ranging from leadership, to flexible thinking and the dynamics of conversation. I write a blog for Psychology Today and my books are 'Blamestorming' (2014) and 'Workstorming' (2016). Do also visit www.conversationexpert.com

Clients

Work has included the following:

Quote, unquote

"'The Kent players are desperate to win the title', said coach Graham Ford who, after last year's dressing-room ructions, sought professional help to instill the importance of teamwork. It has paid dividends all summer."

The Sunday Telegraph

What People Say

“Thank you for all you have done. Brilliant. Just brilliant!”

Chris Morgan – Director of Health, Safety, Environment & Quality
Morrison

“In all the interactions Rob has had with me and my team over a period of many years, the outcomes have been consistently positive. As a result the way the team operates has improved and business performance has been enhanced.”

Gordon Gourlay – Managing Director
First Rate Exchange Services

“The Kent players are desperate to win the title’, said coach Graham Ford who, after last year’s dressing-room ructions, sought professional help to instill the importance of teamwork. It has paid dividends all summer.”

The Sunday Telegraph

“Rob helps teams to identify what really matters and to give the focus required to deliver results. His expertise has been invaluable.”

Kay Eldergill – Executive Head of HR
Met Office

“In you, we found someone who was able both to listen and stand up to some very strong personalities. Many thanks for the enormous help you have given to ensure that this new structure works more effectively from now on.”

David Stevens – Chairman of Governors
Warwick Schools Foundation

“As an organisation [in the Top 10 in the Great Place to Work Index] we have been working with Rob to run a bespoke ‘Managing for Excellence’ programme for our managers which has provided those fortunate enough to attend with the confidence to work towards being the manager they aspire to be. Rob’s style, experience and insight have been instrumental in the development of our managers.”

Anna Parfitt – HR Director
Virgo Health

“Rob’s contribution has been immensely valuable to me in every aspect of my leadership and business performance at Virgin Money.”

Trevor Field – Marketing Director
Virgin Money

“I’d like to thank you for your personal support for myself, my team and the Post Office. We touch so many communities and customers across the UK and your efforts have helped us to remain relevant and vibrant during challenging times.”

Gary Hockey-Morley – Marketing Director
The Post Office

“I have been working with Rob to develop myself, my senior management team and my staff, who work in retail stores across the UK. I cannot praise his style, commitment and methods highly enough. He has engaged people at all levels of my company and has made a real difference to our performance, communication and ability to listen to each other. I have no hesitation in giving him the highest recommendation.”

Hugh Brasher – Managing Director
Sweatshop

“What Rob delivered has and will continue to have a radical, wide ranging, enduring and very positive impact on smile, and has already begun to influence other areas of the Co-operative movement as they adopt the model that we are now so proud of.”

Nic Edgar – Special Projects
smile

“What I found from Rob was practical help and a very ‘no kidding’ approach to problems and issues. There was no fluffy nonsense, no creeping to the boss, no pulling of punches, but we found it easy to be brave because we knew it came from a great commitment to us. His approach allowed us to become more self-reliant.”

Bob Head – Chief Executive Officer
Skandia

“Rob is the most on-target and effective transformational coach and team builder I know. He achieves inspiring results that measurably drive team and individual performance and energy.”

Andy Craggs – Human Interests Director
Saatchi & Saatchi

“Rob Kendall was introduced to Premier Farnell through a programme of work on culture change and breakthrough performance. In 1:1 coaching, working with small project teams and indeed working with a group of over 100 senior leaders, Rob has proven to add real value and have impact without bringing the attention on himself. We increasingly use the tools he has introduced throughout the business.”

Matt Toogood – COO
Premier Farnell

“I have been working with Rob as a coach. Specifically I was keen to get coaching support from Rob as Penna was about to go through a period of significant change – with the potential to grow three-fold. Rob’s experience in working with CEOs to take their business to a different level has been inspirational and hugely helpful. Rob has an ability to get you to focus on the key issues to make those giant steps – a focus on what needs to be done. This has been exceptionally helpful in thinking through difficult situations. Rob is an exceptional coach and I would recommend him to any CEO.”

Gary Browning – Chief Executive Officer
Penna

“As the CEO of 55,000 staff, I have valued Rob’s partnership at defining moments in our history that have helped us shape our view of the future. He knows how to have meaningful conversations that move life instead of talking about life.”

Julian Roberts – Group CEO
Old Mutual Group

“The feedback from our 150 front-line site supervisors working on the Manchester Metrolink Project showed that the Supervisor Forum you led seemed to touch the spot.”

Bryan Diggins – Project Director
Manchester Metrolink
“Rob’s relaxed, open character combined with his integrity, his capacity to listen and his engaging style makes working with him both effective and enjoyable.
Running workshops and programmes to facilitate change is one thing, but inspiring individuals to achieve demonstrable results is another. Rob has helped our leaders understand the challenges they are facing and be more comfortable with ‘living in the gap’. They have responded by collectively driving improved action and performance across a number of key areas in preparation for the London 2012 Olympics. There are many influential people I have experienced in this field over my career and I would rate Rob Kendall as one of the best I have worked with.”

Kevin Furniss – Head of Health, Safety, Environment & Sustainability
London 2012 Olympics

“Rob’s contribution has been invaluable in assisting our leaders to operate in a manner which enables ambitious business growth.  Rob has a distinctive style and has the ability to unravel even the most complex of scenarios with his understated but insightful techniques.  He is a real professional and knows how to draw the best out of people so that their potential as future leaders is unlocked.  I highly recommend Rob – he is inspirational and every business or individual would benefit from his expertise and guidance.”

Jennifer O’Brien – Group Head of Human Resources, Liquid Capital Group
Liquid Capital

“Rob has worked with the Laing O’Rourke business since 2009. He has helped design and present our behavioural and leadership programmes to over 1000 of our senior leaders in UK and Australia, and also our annual safety conference. He is a trusted friend of our business, and we have benefitted enormously from his guidance and help. It is always a pleasure to work with Rob.”

Paul Lynchehaun – Director of Health, Safety, Environment & Quality
Laing O’Rourke

“Rob Kendall is the best listener I’ve ever worked with. He coaches people and teams to fulfil their goals not by preaching or dictating but by allowing them to unlock their own doors to greater performance.”

David Fulton – Captain
Kent County Cricket Team

“In 2011 I had been looking to further develop and really inspire our leaders by providing them with a very different health and safety training experience. On numerous occasions and through various contacts within the construction industry Rob Kendall’s name had been recommended to me.

It was very clear that Rob had an excellent understanding of our requirements and within a few weeks had developed a bespoke Safety Leadership Programme that was inspiring, powerful and most importantly very practical. Rob and I have now jointly delivered the Safety Leadership Programme to over 200 leaders in UK and Ireland and have received the best post course feedback I have ever had from any previous training. In fact for the first time in my experience we have employees requesting to participate.

I could have picked out the feedback from any of the leaders who have completed the programme, but can summarise one of them who said this was probably the best and most educational course he had been on in over 20 years in the industry.”

Bob Hackett – Health, Safety, Quality & Environment Director
Ferrovial Agroman

“Rob worked with me to create the team that launched Egg – a seemingly impossible task – and then to create Egg’s first marketing team. He has been Egg’s business coach and can claim much credit for its extraordinary achievements. Rob’s contribution to me as an individual is that he has made me into a business leader. And throughout the period that I’ve known him, he has been ruthlessly straight, as committed as me to the outcomes I seek and acting from the highest levels of integrity.”

Richard Duvall – Launch Director
Egg

“I have been reflecting on our time together and we achieved everything I could have hoped for. Thank you very much for your partnership.”

Mark Taylor – Global Head of HR
Burberry

“I have had the pleasure of working with Rob on several occasions across the financial services and media industries.  Rob is one of the finest management development coaches and facilitators.  He is incredibly knowledgeable, understanding and very professional.  The key difference Rob brings is his energy and drive to ensure you get the business results you need for your business.  He takes time to understand all elements of a situation and works with you and your team to drive actions that lead to outstanding results. Once he’s working with you, he doesn’t let you off the hook or settle for just ok results – he’ll always push you and your team to greatness.  I have been lucky enough to have been involved in some ground breaking businesses at which Rob has been instrumental in coaching individuals and teams to take on the impossible.  Rob truly makes a difference.”

Pete Marsden – Chief Technology Director
BBC Worldwide

“Constructing the largest project in Europe (Terminal 5) at the world’s busiest international airport (Heathrow), and delivering on time, on budget, to the highest quality standards and with the best safety record in the UK – seemed impossible to many in the industry.

A new team was formed to lead the Buildings scope over arguably the most challenging period of the T5 project. Effective leadership wouldn’t deliver the results – exceptional leadership was needed. Working with the team at Walleczek & Partners, Rob Kendall was identified as one of the best in his field to support the creation of a high performing leadership team.

Has the leadership programme delivered? Without question, it has been immensely important to our delivery against our promises and goals. A recent survey confirmed that the leadership of buildings is more focused, has created confidence, is more disciplined in resolving issues and is trusted by suppliers, stakeholders and BAA to deliver Building’s commitments.

Rob’s personal style and methodology worked incredibly well and I would have no hesitation in asking for his contribution on my next assignment.”

John Milford – Head of Buildings T5, BAA
BAA – Heathrow Terminal 5

“Rob has outstanding expertise in the area of people development. He has worked successfully in designing and delivering a huge programme of work to maximise the potential of our people. His razor-like focus and incisive interventions resolve critical issues and problems. His ability to design and deliver a complex programme has made a huge difference to the capability of our Technology division.”

Darren McKenzie – Chief Technology Officer
Alliance & Leicester
Publications

For further information on Blamestorming, click here

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