Work

How Well Do You Know What Motivates You?

Simple steps to fulfilling your potential Over the last 20 years, I’ve asked thousands of people what motivates them and the reply – more often than not – is surprisingly vague. I find this curious because understanding motivations is a requirement for anyone who wants to be fulfilled and effective in their professional and personal life. Take the example of Ravi who

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The Secret to Being Present in a Conversation

The fact that we’re ‘not talking’ doesn’t mean we’re listening. When someone’s speaking, we can be preoccupied with our to-do list, mull on better ways to spend our time, or compose our weekly shopping list. While we may be physically present, we’re mentally in another universe. Instead of having a conversation, we have a nonversation. When this happens, we’re in

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How to Avoid Misunderstandings

In a study of 400 companies, employee assessment firm Cognisco estimated that misunderstandings between workers and managers cost firms $37 billion a year. On average, businesses with 100,000 employees lose a staggering $62 million a year through misunderstandings, at an average cost of $624 per employee. This figure excluded reputational costs such as reduced customer satisfaction and the impact on

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