Author Archives: Rob Kendall

Latest work

A 15-year collaboration with a leading occupational psychologist is leading to exciting and potentially ground-breaking new developments.

Our research is focused on this question:

How can we reliably take actions that move us towards our long term commitments and values, even when we’re under intense pressure, feeling stressed, or dealing with difficult thoughts and feelings?

This is a long-standing research project with Dr. Rob Archer, which has led us to explore empirical findings from clinical psychology, neuroscience, and professional sport. The resulting models, tools and programmes have been tested in high-pressure environments that include major construction projects, global financial institutions and Formula 1.

Please be in touch for more information.

Clients

Over the last 25 years I have worked with leaders, managers and staff in over 70 organisations on five continents. My job is to support you in delivering on your commitments, without losing yourself in the process.

Areas of focus include:

  • Helping you invent a bold future and strategy for your team or organisation that people are passionate about delivering
  • Developing strong and resilient leadership teams
  • Turning around relationships and projects that are failing
  • Designing bespoke programmes that equip your people to lead and manage in an environment of continual reinvention
  • Individual support for leaders faced with challenging commitments
  • Creating leadership meetings (often globally) that mobilise the commitment of your leaders
  • Working alongside teams who are delivering critical projects that will define your future success

Clients include:

  • Abbott World Marathon Majors
  • Alliance & Leicester
  • American Express
  • AT&T
  • BAA – Heathrow Terminal 5
  • Bank of Cyprus
  • Bank of Ireland
  • BBC Worldwide
  • Bovis Lend Lease
  • BP
  • British Gas
  • BRITs
  • Burberry
  • Capita
  • Chillimint
  • Citi
  • Crossrail (BFK)
  • Direct Valuations
  • Directgov
  • Egg
  • Ferrovial Agroman
  • First Rate Exchange Services
  • FTSE Group
  • Heathrow Airports Ltd
  • HS2 (Fusion project)
  • Jellyfish Pictures
  • Jones Lang Lasalle
  • Kent County Cricket Team
  • Lagan Construction
  • Laing O’Rourke
  • Line Up
  • Liquid Capital
  • Lloyds Register
  • London 2012 Olympics
  • London Marathon Events
  • Lucent Technologies
  • Manchester Metrolink
  • Mercury Communications
  • Met Office
  • Morrison
  • Mortgage Force
  • Nationwide Platforms
  • Old Mutual Group
  • park run
  • Penna
  • Planet Payment
  • Premier Farnell
  • Prudential Assurance
  • Prudential Banking
  • Saatchi & Saatchi
  • Scholl
  • Scottish Water Solutions
  • Selfridges
  • Shell
  • Skandia
  • smile
  • Société Générale
  • St James’s Place
  • Sweatshop
  • The Institute of Financial Planning
  • The Post Office
  • Unisys
  • Virgin Money
  • Virgo Health
  • Vodafone
  • VOICE
  • Warwick Schools Foundation
  • Zopa
  • Zurich Banking

Wider team

These people are outstanding in their respective fields of expertise, and can contribute to specific projects or initiatives:

Dr. Rob Archer began his career working for the Foreign Office and as a consultant before re-training and founding the Career Psychologist. Rob is a world-leading expert on stress and sustaining high performance, and has worked with elite athletes and in Formula 1.

Sally Kendall has a background in media, television and PR, supporting the delivery of global music events. She worked in all aspects of production, including liaison with artists, and post-production.

Simon Wilsher co-founded the Wilsher Group in 1989. Since then he has worked with Richard Branson and many other innovative thinkers and leaders. He developed C-me, an outstanding tool that enables leaders to understand their strengths and bring the best out of their people.

Nick Andrews has worked in a highly diverse mix of businesses including mining, engineering, oil and gas, aviation, insurance, shipping, construction and logistics.  He’s worked extensively throughout Europe, North America and South Africa.

Background

The route through my life has not been traditional or linear. Having lived on four continents during my childhood, I worked with amputees in India when I was 18, returned to the UK to complete a degree in English at the University of York and then became a professional artist. Somehow my first ever painting commission ended up being published by the Art Group and sold in every IKEA store in the world.

I’ve spent 30 years exploring the dynamics and practices of effective communication. Having turned this into a career, I’ve had the good fortune and privilege to work with many organizations across five continents, including the 2012 London Olympics, Virgin, the Post Office and BBC Worldwide.

In recent years I’ve been exploring psychological flexibility, which is becoming a crucial – if not the crucial – skill that we need to develop during these turbulent times.

My first book Blamestorming: Why Conversations Go Wrong and How to Fix Them was published by Watkins in September 2014 and is available in 5 languages. The follow-up is Workstorming: Why Conversations at Work Go Wrong and How to Fix Them which was published in September 2016. The techniques referred to in my books have been developed from working with thousands of people, including business leaders, sports professionals and teenagers.

I  am represented by Robert Kirby at United Agents.

I’m a Non-Executive Director at BAFTA and EMMY-winning visual effects company Jellyfish Pictures, based in Brixton, London. Have a look at www.jellyfishpictures.co.uk

Health, Safety & Wellbeing

Along with expert colleagues, I have worked in the construction industry for the last 15 years. Having initially spent two years working with the leadership team on the construction of T5 at Heathrow, I was asked by Laing O’Rourke to develop a safety leadership programme for their 1,000 senior leaders.

One thing led to another, and I ended up working on the 2012 Olympics, Crossrail, HS2, Northern Line Extension, Thames Tideway, and many other projects, both in the UK and abroad.

Work in this area, mostly in collaboration with Dr Rob Archer and Nick Andrews, has included:

  • Ferrovial’s LIFE Programme, which has been running since 2012.
  • Laing O’Rourke’s Take 5 initiative, which has been self-delivered to several thousand operatives and supervisors.
  • Just Think, which has been developed and adapted across Heathrow Airport for people working in security, construction, baggage, and airside.

Our current focus is on giving people the skills to make values-based decisions in high-pressure environments. We seek to incorporate the latest thinking from the worlds of neuroscience and clinical psychology in a way that resonates with anyone, at any level, in any part of the world.

In recent months we have received an unprecedented volume of requests to focus on the wellbeing side of Health, Safety and Wellbeing. Our work on resilience, psychological flexibility and sustaining high performance has been road-tested in many different countries. Please get in touch to find out more.

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